Furniture and decoration, made with care in Europe Customer Service

Terms & Conditions

The website mublo.com and all subdomains are the property of the MUBLO BV company with VAT number: BE0776507566.

These general conditions apply to all contracts concluded between MUBLO and the client. The client declares that previously to the conclusion of any contract he took notice of the general conditions as published on the website and declares to accept them.

Furthermore, the client declares before each purchase to have taken notice of these conditions and therefore implicitly accepts these.

1. Information accuracy

We make the effort of displaying and describing our products and services as precise as possible. However, we cannot under any terms be held liable for erroneously displayed information, either in visual, written or spoken communication. Due to the various screen sizes and colour displays, the actual colour and size of the final product may slightly vary. Through the service@mublo.com e-mail address, we can always be reached for all additional information the client needs to make the decision to conclude a contract.

When the price of a product, mentioned in the offer or a quotation, is different from the actual price, a representative of MUBLO will contact the client, before processing the order and/or shipping the purchased product, in order to leave him the possibility to either pay the price difference, or to renounce the purchase. We sincerely apologize for the occurrence of mistakes.

2. Terms of sale

By placing an order on the website, the client is making a purchase in agreement with all legal requirements.

The prices displayed on the website are including a sales tax for all countries in the European Union, compliant with the regulations of the client’s shipping country. Outside of the European Union, import duties may be collected, to be paid in full by the client. If clients refuse to pick up their order, the extra costs will be deducted from the refund. MUBLO is not liable for any losses incurred due to the refusal of the client to fulfill their import obligations. Besides the price of the product, a cost for delivery may be charged. The extra cost for delivery is clearly displayed before the purchase can be made.

Gift cards are excluded from any sales tax at the time of purchase. The total amount of the gift card will be available for the client under the same terms as a regular purchase of a product.

3. Payment terms

We accept payments through two third-party providers, Paypal and Shopify Payments. Payment methods accepted include Visa, MasterCard, American Express, BanContact, iDéal, Giropay and the digital Paypal wallet. We rely entirely on the services provided by the third-party providers, and their secure services. All transactions are encrypted by the website and we do not have access to your payment method details.

A purchase is always paid in full at time of the purchase. If a transaction is not completed, the order is regarded as not finalized, and will therefore not be processed. You will receive an Order Confirmation e-mail from us, when your order has been successful. We can however not be held liable for the non-delivery of these e-mails due to spam filters or other protocols from e-mail providers.

If a refund is requested, we will always return the funds to the method of payment used to make the initial purchase. You will receive an e-mail from us when your return has been accepted. Your refund will be processed within a maximum term of 30 days after the return has been confirmed. We can however not be held liable for the non-delivery of these e-mails due to spam filters or other protocols from e-mail providers.

If you dispute a payment, please follow the procedures of the bank and/or digital wallet used for the payment. At all times, our support service can be reached at service@mublo.com to assist and look up necessary information regarding the transaction that is available to the company.

4. Shipping & delivery

All orders are made-to-order, which means that after the client places the order, the products will be produced. After the production time of maximum three weeks, the order will be shipped with a third-party carrier. At this point the client will receive an e-mail with the tracking details and the third-party carrier will provide an estimated delivery date. The company cannot be held liable for shipping delays caused by events that are beyond our control. In the case of a delay in the production or supply chain the client will be notified before the end of the three-week period, and in consultation a solution will be offered.

In the case of loss or damage of a parcel, the company will hold the third-party carrier liable and will provide a replacement or a refund in consultation with the client, as soon as there is a clear result of the investigation to the loss or damage of the parcel. In cases where the client is held responsible for the loss of a parcel, the company cannot be held liable and no replacement or refund can be provided.

In case the client wishes to return a purchase the following rules apply:

a. The product must be unused, undamaged, unwashed and unaltered

b. The order must be returned in the original packaging

c. The order must be returned within 30 days

d. Made-to-order or bespoke products can never be returned

5. Intellectual property

The entire website and all of its content, including images, graphics, trademarks, source code and designs are the property of MUBLO, and can only be used for its intended informational and transactional purposes. Any kind of reproduction of the website or its contents is strictly prohibited.

6. Disclaimer of liability

Following the European Union Consumer Rights Directive, we will be responsible for any product defect in the first six months after the delivery of the product. Product defects are issues with the product itself, that were there at time of delivery. Defects that are caused by wear and tear, or damages or defects caused by the client otherwise, do not fall under our liability. In the eighteen months after the initial warranty period of six months, we will take our responsibility if the client can prove the defect is caused by a production error. Despite legal warranty, we will gladly assist the client with repairs at all times. In case of a defect the client must inform by e-mailing the company of his intention to appeal to the legal warranty, at the latest within 14 calendar days from the day he discovered the defect. The client shall bear the return costs and shall be liable for any loss. The client can contact the company’s support service at the e-mail address: service@mublo.com

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